1. Definitions
In these Terms & Conditions, the following words have the meanings given below:
- "Agreement" means these Terms & Conditions together with any service proposal or engagement letter accepted by both parties.
- "Bestari", "we", "us", "our" means the consulting practice operating under the name Bestari, registered address 81, Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia.
- "Client", "you", "your" means the business owner or individual who engages Bestari's services or uses this website.
- "Services" means the AI integration consulting services described on the website, including Groundwork Consultation, Guided Implementation, and Long-Term Companion Plan.
- "Website" means the website accessible at bestarimys.blog and any sub-pages thereof.
- "Content" means text, images, reports, summaries, and other materials produced or shared through the Services.
2. Acceptance of These Terms
By using this Website or engaging our Services, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them. If you do not agree, please do not use the Website or engage our Services.
You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement on behalf of yourself or your business.
3. Service Description and Availability
Bestari provides small-business AI integration consulting services, primarily to clients in Perak and Malaysia. Our three current service offerings are described on the Solutions page of this Website. Details of scope, timelines, and fees are confirmed in writing before any engagement begins.
We reserve the right to adjust our service offerings, availability, or pricing at any time. Any changes will not affect engagements already confirmed in writing.
We do not guarantee uninterrupted availability of this Website and may take it offline for maintenance without prior notice.
4. Your Responsibilities
Accurate information
You agree to provide accurate and complete information when contacting us or during the course of an engagement. Decisions and recommendations we make are based on what you share with us; we cannot be held responsible for outcomes arising from information that was incomplete or inaccurate.
Acceptable use of the Website
You agree not to:
- Use the Website for any unlawful purpose or in a way that violates applicable Malaysian law.
- Attempt to gain unauthorised access to any part of the Website or its server infrastructure.
- Transmit spam, malware, or any harmful code through contact forms.
- Misrepresent your identity or affiliation when contacting us.
- Reproduce, resell, or commercially exploit any Content from this Website without our written permission.
Cooperation during engagements
Productive consulting requires your participation. You agree to make reasonable time available for sessions, provide access to systems as agreed, and involve relevant staff members in implementation activities.
5. Intellectual Property
Bestari's intellectual property
All Content on this Website — including text, design, methodology descriptions, and imagery — is owned by or licensed to Bestari. You may read and print material for your own personal, non-commercial reference, but you may not reproduce, distribute, or adapt it for any other purpose without our prior written consent.
Deliverables from engagements
Written summaries, reports, and reference notes prepared specifically for you during an engagement are yours to use within your business. General methodologies, frameworks, and tools we employ remain our intellectual property.
Your materials
Any business information, documents, or data you share with us remain yours. We will not use them for any purpose other than delivering your agreed services.
6. Payment Terms
Fees
Fees are stated in Malaysian Ringgit (MYR) and are as published on the Website at the time of engagement, unless otherwise agreed in writing. Current service fees are:
- RM 575 — Groundwork Consultation
- RM 1,320 — Guided Implementation
- RM 2,240 — Long-Term Companion Plan (monthly)
Invoicing and payment
An invoice will be issued before or at the start of each engagement or billing period. Payment is due within 14 days of the invoice date unless otherwise stated. Accepted payment methods will be confirmed at the time of engagement.
Late payment
Invoices unpaid after 30 days may result in a pause of services until the outstanding amount is settled. We will communicate with you before taking this step.
Cancellation and refunds
For the Groundwork Consultation, full cancellation at least 48 hours before the scheduled session incurs no charge. Cancellation within 48 hours will be charged at 50% of the fee. For other services, the terms of any refund or cancellation will be set out in the engagement agreement.
7. Consulting Service Terms
Scope and changes
The scope of each engagement is confirmed in a brief written agreement before work begins. If you wish to extend or change the scope, please let us know and we will agree revised terms in writing before proceeding.
Timelines
Estimated timelines are given in good faith but are not contractually binding. Delays arising from factors outside our control, or from limited availability on your side, will be managed by mutual agreement.
Confidentiality
We treat all information you share with us as confidential. We will not disclose it to third parties except as required by law or with your permission. This obligation continues after the engagement ends.
Independent advice
Our guidance relates to the practical use of AI tools for small-business productivity. It is not legal, financial, medical, or regulated professional advice. Where such advice is relevant, we will say so and encourage you to consult the appropriate professional.
8. Disclaimers
This Website and our Services are provided on an "as available" basis. While we work carefully and in good faith, we make no representation that:
- Any particular AI tool or approach will produce specific business outcomes for you.
- Information on this Website is always current, complete, or error-free.
- Third-party tools or platforms we recommend will perform without interruption or change their terms.
Results from AI integration vary depending on the nature of your business, the quality of your data, and how consistently tools are used. We will be clear about realistic expectations throughout any engagement.
9. Limitation of Liability
To the fullest extent permitted by Malaysian law, Bestari's total liability to you arising from or in connection with any engagement shall not exceed the total fees paid by you for that specific engagement in the preceding 3 months.
We will not be liable for any indirect, consequential, or incidental loss, including loss of profit, revenue, or data, whether arising from contract, negligence, or otherwise, even if we were advised of the possibility of such loss.
Nothing in these Terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under Malaysian law.
10. Indemnification
You agree to indemnify and hold Bestari and its team members harmless from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Website, or any false or misleading information you provide to us.
11. Termination
Either party may end an engagement by giving 14 days' written notice. For the Long-Term Companion Plan, either party may pause or end the arrangement at the close of any monthly period with 14 days' notice, with no penalty.
We may end an engagement immediately if you breach these Terms in a material way and the breach is not remedied within 7 days of us notifying you. In such cases, fees for work already completed remain due.
Obligations of confidentiality and the Intellectual Property clause survive termination.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of Malaysia. Any dispute will be subject to the exclusive jurisdiction of the courts of Malaysia.
Before initiating formal proceedings, both parties agree to attempt to resolve any dispute informally. Please write to us at [email protected] outlining your concern and we will respond within 14 days with a proposal for resolution.
13. General Provisions
- Entire agreement: These Terms, together with any engagement letter, constitute the entire agreement between us and replace all prior discussions on the same subject.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full effect.
- Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
- Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a business transfer, subject to giving you reasonable notice.
- Notices: Formal notices should be sent in writing by email to [email protected] and are deemed received the next working day.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. When we do, we will post the revised version on this page with an updated "Last Updated" date. For material changes, we will also make a reasonable effort to inform active clients by email. Continued use of the Website or our Services after changes take effect constitutes your acceptance of the revised Terms.
15. Contact Us
For questions about these Terms & Conditions, or to exercise any contractual rights, please contact us: